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HPE Takes Another Step in Securing Service Desk Solutions

Corsec would like to congratulate our partner, HP Enterprise, on successfully finalizing the Common Criteria certification process for the HPE Service Manager v9.41. The completion of the CC evaluation gives governments and businesses a service desk solution that has been internationally vetted and tested for information assurance. The commitment by HPE to provide secured products to Federal organizations and global enterprises is underscored by the culmination of this certification process.

We are pleased and excited to have worked with the HPE team through this process over the past year. The Canadian scheme issued the certificate at an Evaluation Assurance Level (EAL) 2+, which can be found on the Common Criteria portal for public viewing.

About Common Criteria

Common Criteria is an internationally recognized set of guidelines (ISO 15408), which define a common framework for evaluating security features and capabilities of Information Technology security products. The standard consists of several predetermined evaluation assurance levels, each one more stringent than the last. Common Criteria allows vendors to have their products tested against a chosen level by an independent third-party testing laboratory. The Common Criteria Mutual Recognition Agreement (CCRA) is a pact, which was designed to allow all evaluations up to an evaluation assurance level (EAL) 2, to be recognized by all participating countries, regardless of where the evaluation was completed. There are currently 25 countries involved in the CCRA, including the United States and Canada, with others that follow unofficially such as the EU. The U.S. government mandates Common Criteria certification of security products for federal purchases. The National Information Assurance Acquisition Policy, NSTISSP No. 11, requires agencies to purchase only those commercial security products that have met specified third-party assurance requirements and have been tested by an accredited national laboratory.

About HPE Service Manager

“HPE Service Manager is software for service desk and help desk management that quickly, efficiently handles change and incident management while integrating a broad range of ITSM capabilities, Big Data, and social collaboration to enable your workforce with connected intelligence.”

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